Shipping Policy

 

At Kuristhan, we aim to offer a seamless, secure, and enjoyable shopping experience. Our policies are designed to ensure that your purchases are easy and hassle-free. Please take a moment to review our shipping terms to make informed decisions.

Domestic & International Shipping

  • Free Shipping Across India: All orders within India, including prepaid and Cash on Delivery (COD) options, are shipped free of charge.
  • International Shipping: For international orders, shipping fees are based on the weight of the parcel and will be calculated at checkout. Free shipping is currently available for all UK orders placed through our website.

Customs, Duties, & Taxes
Please note that import duties, customs fees, and taxes vary by country and are the responsibility of the customer upon delivery. We recommend reviewing your country’s import policies before placing an order. Kuristhan does not offer returns or cancellations on international orders. If a customer declines to pay customs charges, we will not be responsible for exchanges, returns, or refunds.

Delivery Timelines
Because all our products are handcrafted, we require 10-15 business days from the order date to dispatch both domestic and international shipments. During peak seasons or unforeseen circumstances (such as political unrest or curfews), delays of 5-10 days may occur. In such cases, we will notify you via email or phone.

Receiving Your Order
If your parcel arrives damaged, broken, or opened, please take clear photos and videos of the package and avoid accepting it. Share the evidence with us, along with your order number, so we can assist you in resolving the issue with the courier service promptly.

Order Process
Once you place an order on our website, it enters processing. After quality checks are completed, the product is securely packaged and handed over to our trusted delivery partners. A unique tracking number will be emailed and sent via SMS once your order is dispatched, enabling you to track the delivery.

PAYMENT POLICY

Shipping Worldwide
We ship to over 220 countries. You can verify shipping availability to your area during checkout.

Order Cancellations
Prepaid and COD orders can be canceled within 24 hours of placement. To cancel, email us at kurtisthanjaipur@gmail.com or contact our customer service at +91-8114431005, available Monday to Saturday, from 11:00 AM to 7:00 PM IST.

Payment Methods
We offer a variety of payment methods for your convenience:

  • Domestic Orders: We accept major credit and debit cards, net banking, UPI, and popular eWallets. Cash on Delivery (COD) is available for domestic orders up to ₹1,000.
  • International Orders: For international customers, we accept payments via Mastercard, Visa, American Express, PayPal, and PayU.
  • Credit Note Usage
    If you receive a credit note, it will be emailed to you and can be applied for one-time use on our website. The credit note will be valid for 3 months from the date of issue.