FAQ's

1. What types of clothing do you offer?

We specialize in offering a range of stylish and comfortable kurtis, including casual wear, office wear, festive wear, and designer kurtis. Our collection also includes a variety of sizes, patterns, and fabrics to suit your needs.

2. How do I choose the right size?

We provide a detailed size chart on each product page to help you select the right fit. Be sure to check the measurements before placing your order. If you're unsure, feel free to contact our support team for assistance.

3. Do you offer custom tailoring?

At this time, we do not offer custom tailoring. However, our kurtis are designed to fit a wide range of body types, and we are happy to guide you in finding the perfect size.

4. What payment methods do you accept?

We accept a variety of payment options including:

  • Credit and debit cards (Visa, MasterCard, etc.)
  • Online payment services (such as PayPal)
  • UPI, Net Banking, and Wallets (depending on region)

5. How long does shipping take?

Shipping times may vary based on your location. Generally, orders within India are delivered within 5-7 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order has been shipped.

6. Do you ship internationally?

Yes, we ship to select international locations. Shipping costs and delivery times will vary depending on the destination. You can view international shipping options at checkout.

7. What is your return/exchange policy?

We accept returns and exchanges within 15 days of delivery, provided the items are unused, unwashed, and in their original packaging. Please review our Return Policy for more details on how to initiate a return or exchange.

8. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment on our website or via the courier's tracking page.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery. We will assist you in replacing the item or providing a full refund, as per our policy.

10. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placing them. Once the order has been processed and shipped, cancellations or modifications are no longer possible. Contact our support team immediately if you need to make changes.

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased through our website. You can select the value and send the gift card directly to the recipient’s email.

12. How do I contact customer support?

You can reach our customer support team via:

  • Email: support@kurtisthan.com
  • Phone: +91-XXXXXXXXXX
  • Live Chat: Available on our website from 9 AM to 6 PM IST.

13. Do you have any offers or discounts?

We frequently run special promotions and discounts. You can stay updated by subscribing to our newsletter or following us on social media.

14. Do you have a physical store?

Currently, Kurtisthan is an online-only store. However, we ensure that our online shopping experience is seamless and user-friendly.